Returns Policy

This page explains what to do in case you want to return something to Inkbank.

At Inkbank, we make returning anything you buy - as easy as possible.

Please contact us before posting anything back. There may be no need to.

Ordered something by mistake?

If you ordered anything incorrectly, please let us know ASAP. If you contact us before your order is posted, the contents can easily be be adjusted - at no cost.

But If your order has already been posted, please either wait for it to arrive, then send it back or place (and pay for) a replacement order and when the initial order arrives - post it back for a refund. Please note your initial postage charge will be deducted from the refund.

Received wrong product(s)?

If you've ordered correctly but were sent incorrect item(s) in error - oops. Please contact us and your order will be re-posted to you at no cost. Then please wait for the replacement order to arrive and kindly use the same post satchel it comes in - to return the original order. Cross your address over, write 'Return to Sender' on the front and place in red AU Post box. Thank you.

Received broken or DOA product(s)?

Please contact us and your order will be re-posted at no cost. Please wait for the replacement order to arrive then kindly use the same Au Post satchel it arrives in - to return the original order. 

Faulty product - under warranty?

Depending on the product, there may be no need to send it back. Please contact us for more information.  

Changed your mind?

If you change your mind after placing an order, please let us know as soon as you do. If you contact us before your order is posted, the contents can be adjusted at no cost. If you're too late and your order has already been sent...you will have to return it before having the replacement goods sent out. Please note there will be postage fee payable (by you).

Want to return something in person?

Sure, but please make an appointment first.

Return address:

Inkbank
20 McCarthy Pl
Charnwood
ACT  2615

(unless alternative posting address is provided)

Packaging advice:

Please pack whatever you're sending thoughtfully, before posting it back. Make sure any ink bottles are capped tight, so they don't leak. Even a tiny leak can make a mess if it involves ink.

Depending on what or why you're returning something, we may need extra information from you before processing your return. Please include your order number or name and address with the goods you're returning so we can contact you - if need be.